All client engagements are governed by a countersigned Master Services Agreement (MSA), a per-engagement Statement of Work (SOW), the Data Processing Addendum (DPA), and applicable Order Forms. These documents collectively establish the contractual scope, fees, deliverables, service-level commitments, confidentiality terms, liability allocations, indemnification provisions, and termination procedures for each engagement.
Bilateral contracts & engagement valuations. Each commercial engagement is documented in a standalone SOW that establishes a custom engagement valuation, defined deliverables, acceptance criteria, and a pre-approved accounting reconciliation schedule. Engagement valuations are fixed per SOW and may only be modified by a fully executed amendment signed by an authorized officer of each party. No off-statement adjustment, retroactive concession, or unwritten concession is permitted.
Banking & KYB onboarding. Horizon partners with FDIC-insured U.S. depository institutions to facilitate commercial payment processing. All partners must complete a structured KYB/AML onboarding process 鈥?including beneficial-ownership disclosure under FinCEN’s Corporate Transparency Act, OFAC sanctions screening, and entity verification 鈥?prior to infrastructure provisioning. Banking partners conduct their own independent BSA/AML due diligence prior to onboarding and on an ongoing basis.
Service Level Commitments. Horizon commits to commercially reasonable efforts to maintain platform availability of at least 99.9% measured monthly on a rolling 30-day basis, excluding scheduled maintenance windows announced with at least 72 hours' notice and force-majeure events. Critical-severity incidents are acknowledged within 4 hours of receipt of a confirmed incident notification through the documented support channels. Service-credit remedies for failure to meet committed availability are set forth in the applicable SOW and represent the Partner's sole and exclusive remedy for service-level failures, subject to the liability cap in the MSA.
Zero-tolerance AML / KYC onboarding. No engagement is activated until the partner has completed Horizon's onboarding process, including (1) identity verification of the contracting entity and its beneficial owners under the Corporate Transparency Act; (2) sanctions screening against OFAC SDN, EU Consolidated, and HMT consolidated lists; (3) review of the partner's commercial activities for consistency with the MSA, AUP, and applicable law; and (4) execution of the MSA and applicable SOWs by an authorized signatory. Onboarding is refused or terminated without liability where a partner fails to meet Horizon's compliance thresholds.
Dispute resolution. The parties will attempt in good faith to resolve any dispute through senior-executive escalation for a period of thirty (30) calendar days before initiating formal proceedings. Unresolved disputes are subject to the governing-law and venue provisions of the MSA (Section 01) unless the parties agree in writing to binding arbitration administered by the AAA under its Commercial Arbitration Rules, seated in Sheridan County, Wyoming. Notwithstanding the foregoing, either party may seek immediate injunctive or equitable relief in a court of competent jurisdiction to protect its confidential information, intellectual property, or compliance obligations.
Force majeure. Neither party is liable for delay or failure in performance (other than payment obligations) caused by events beyond reasonable control, including acts of God, government action, war, terrorism, civil unrest, internet or telecommunications failure, large-scale cyberattack, pandemic, or labor disturbance, provided the affected party gives prompt notice and uses commercially reasonable efforts to resume performance.
Requests for the MSA template, SOW template, DPA template, and standard SLA exhibits may be directed to support@consumerhorizon.com. Template documents are released under mutual NDA.